I had to opportunity today to hear Smith's side of the story in detail today, and really, what it boils down to is discrimination. Someone, at some point, looked at Kevin Smith and profiled him. This someone then proceeded to act on his or her prejudiced notions via other employees. That's really what it does boil down to, as is proven by what happened with another passenger on the very next Southwest flight Smith was on, where, despite sitting on an aisle seat where nobody was guaranteed to be sitting next to her, this passenger was told by the flight crew in no uncertain terms that she was too fat to fly and should buy another seat lest she inconvenience the passenger sitting next to her. Let me reiterate; the seat next to her was empty and was guaranteed to never be full. Smith, who was sitting on the other end of the three-seat aisle, had purchased the middle seat as well initially, because he liked to stretch out during flights. Mind you, this was after said passenger was ordered to sit in Smith's aisle.
As to Smith himself, well, not only did they toss him off the plane for being fat, they did so after the plane was full, and then they proceeded to dance around the reason they tossed him, saying that they weren't calling him fat, but he was "taking more than the space allotted to a single passenger."
Listening to this case, there's something to be said for the shockingly poor customer service values Southwest airlines displayed, but that's almost expected at this point. I could start telling you all the times I was chewed out at my old job for trying to help a customer, but that'd take a few weeks just for the abridged version, so I can't really blame the employees for that. No, what really got me about this case is that, as I mentioned earlier, it really was a case of profiling and discrimination, plain and simple.
What stuns me the most about hearing this whole story is that a collection of people thought this was perfectly acceptable. Somehow, the idea that they're treating a person adversely due to their physical appearance either did not register with these people, or they brushed it aside.
Let's be honest, fat passengers are not a threat to airline safety like the companies claim. If that were the case, they wouldn't be allowed on if they bought two seats, they would just be banned, period. You never see a sign on a carnival ride that says "if you're not this tall, you have to pay extra to ride", and there's a good reason for that. So not only are people gouged out of their money, but then they're publicly humiliated as part of company policy.
It really is not much more different than the discrimination of years past. It used to be women, then people of colour, and most recently it has been homosexuals. But the basic concept is the same across the board, even in regards to fat people; you'll be treated differently because of how you look and act.
And to those who say "fat people can control being fat", that's not an excuse. You can control being a douche too, can't you?
Now, I'm not saying we need to exist in an Orwellian society where thought is suppressed; you're perfectly free to dislike a person based on their appearance. That's something that occurs naturally, and nobody can control that, or should be forced to. Where I draw the line is when people act on their unfounded reactions to treat others in an inferior manner. Regardless of what you think, nobody has the right to treat anybody else in a derogatory manner due to factors and practices that are essentially harmless. It's true for gay people, it's true for fat people. Women don't hurt anyone by being women, so why treat them like they do? I'm not saying you have to like fat people, but you can't treat them like they're scum. That's crossing a line, and crossing this line under various pretenses has to end. Otherwise, we might as well just extinguish ourselves as a species now.